Leadership Breakthrough: Arvind Rishi Joins TIL as National Head Sales & Aftermarket Breakthrough

TIL Limited has appointed Arvind Rishi as the All India Head – Sales and Aftermarket, a strategic move to strengthen its sales operations and aftermarket services. With over 40 years of experience in the energy and transportation sectors, Rishi brings expertise in customer service, sales operations, and strategic business development. He will spearhead TIL’s business growth initiatives through machine sales and aftermarket services, overseeing business operations.

Strengthening customer service, expanding market presence, and enhancing profitability across verticals. TIL Limited’s President, Alok Kumar Tripathi, said Rishi’s extensive industry experience aligns with the company’s commitment to manufacturing excellence and customer satisfaction. With a Post-Diploma in Automobile Engineering from GNE Ludhiana and a Master’s in Material Science from Pune University, Rishi’s appointment will play a pivotal role in sustaining business growth and ensuring customer satisfaction throughout the equipment lifecycle.

In a significant leadership move aimed at bolstering its nationwide presence and customer support capabilities, TIL Ltd. has appointed Arvind Rishi as the All India Head Sales & Aftermarket. With a rich experience spanning over two decades in industrial equipment sales and customer services, Mr. Rishi’s entry signals a new phase of strategic growth and market realignment for the company.

A Proven Track Record in Equipment Sales & Service

Arvind Rishi brings a wealth of industry experience, having previously worked with leading multinational companies in the construction equipment and material handling sectors. His expertise lies in creating strong sales networks, driving aftermarket excellence, and ensuring customer retention through proactive service models. His appointment aligns with TIL’s strategy of integrating product quality with reliable post-sales support. The company has reiterated its commitment to long-term client relationships, and Mr. Rishi’s role is central to ensuring this consistency across India (Infrastructure).

Strategic Focus on Sales & Aftermarket Synergy

As the head of both Sales and Aftermarket operations, Arvind Rishi is expected to drive synergy between the two crucial verticals. This combined responsibility enables to streamline its client engagement, reduce service lead time, and improve operational efficiency across all touchpoints. His vision for the sales force includes digital enablement, skill development, and strengthening dealer networks particularly in Tier 2 and Tier 3 cities where demand for construction and material handling equipment is growing.

Revitalizing TIL’s Pan-India Network

Under Mr. Rishi’s leadership, TIL is also aiming to rejuvenate its pan-India distribution and support network, ensuring localized inventory, quicker spare parts access, and customized solutions for diverse clients ranging from ports to infrastructure and mining. The move is expected to bring closer to its customer base, with plans for expanding aftermarket service hubs and training centres. These steps are in sync with the company’s mission to be a dependable partner throughout the equipment lifecycle (TIL Limited).

Focus on Customer-Centric Solutions

The strategic appointment of Arvind Rishi also emphasizes customer-first philosophy. With the aftermarket becoming a critical driver of customer loyalty and profitability, Rishi’s dual leadership is expected to ensure proactive service delivery, predictive maintenance solutions, and real-time client feedback mechanisms. By combining robust equipment with agile support, TIL continues to evolve as a customer-centric brand in the heavy equipment space.

Conclusion

Arvind Rishi’s appointment as All India Head Sales & Aftermarket marks a key milestone in growth story. His leadership is expected to bring enhanced coordination, innovation, and customer value across the company’s operational spectrum. As TIL navigates the evolving demands of India’s industrial landscape, experienced professionals like Rishi will be instrumental in steering it towards sustainable success.